FAQ's

When is DefyGravity open?

Monday-Wednesday 9:00am - 9:00pm (9-10am: Ages 6 & Under ONLY)

Thursday  3:30pm - 9:00pm (9-10am: Ages 6 & Under ONLY)

Friday 9:00am -11:00pm (9-10am: Ages 6 & Under ONLY  After 9pm: Ages 7 & Older, Parents must accompany children under 15)

Saturday 9:00am - 11:00pm  (After 9pm: Ages 15 & Older ONLY, ID Required)

Sunday 11:00pm -7:00pm

NOTE: WEEKENDS & HOLIDAYS SELL OUT QUICKLY. 
T
O GUARANTEE YOUR FLIGHT TIME, BOOK ONLINE AND ALWAYS ARRIVE 15-20 MINUTES EARLY!

Do I need reservations to jump at DefyGravity?

We strongly suggest purchasing tickets ahead of time. If you are planning to come on a weekend, holiday or with a large group (10 or more), you should make a reservation at least 5-6 days in advance. DefyGravity is open for walk-ins, but on busy days we cannot always accommodate them. There is a maximum number of jumpers allowed in the trampoline arena and we do sell out.

How much does it cost?

1 hour of Jump Time at DefyGravity Charlotte is $13. We also sell a discounted 2 hour Flight Pass for $21 Monday - Thursday. (Ages 6 and Under are $9--1 hour; and $17--2 hours). You can also save money by putting a group together. When you bring 10 jumpers and pay in a single transaction, our “Group Math” gives you $1 off for each person in your group, $2 off for 20 jumpers, $3 off for 30, or $4 off for 40+ jumpers. This discount can not be combined with any other offer.

Can I exchange my ticket for another flight time?

No.  All flight passes (tickets) are non-refundable and cannot be exchanged for a different jump time. Once you purchase a ticket, that space is being held for you and cannot be resold. If you arrive late for your reserved jump time, you may not get a credit for your lost time. This is why we highly encourage people to arrive a minimum of 15 minutes before your flight time.  Be mindful that busy traffic can delay your arrival and plan accordingly.

If I arrive late can I make up my lost minutes at the end?

No. Purchasing a flight ticket is much like purchasing a ticket at a movie theater.  If you arrive late for the movie, the manager does not re-play the first 15 minutes of the movie for you.  New jumpers will be waiting for their time on the jump floor at the end of your flight time so "making up" lost minutes is not possible. Please arrive 15-20 minutes before your flight time to avoid frustration of  losing your flight time.

Must I sign a waiver to enter DefyGravity?

Yes, all jumpers AND observers MUST sign a waiver. For maximum convenience, we have developed a state-of-the-art online waiver system that allows you to sign your waiver online from anywhere in the world... without printing it out. You can also sign an “eWaiver” at our Touch Screen Waiver Kiosk when you arrive at the facility. Anyone under 18 MUST have a waiver signed by a parent or Legal Guardian. Grandparents, siblings, nannies, aunts/uncles, and other family members without court issued guardianship are NOT considered legal guardians. If you are bringing anyone under the age of 18 who are not your kids — for birthdays or play dates – please remember to get waivers signed by their parents before you come. Permission by phone or email is not sufficient. If you would like to print a copy and sign the waiver physically, use the printable waiver link located below. Printable waivers are only valid for one day. If you complete an electronic waiver, it will remain on file for future visits to DefyGravity. 

Click Here to sign your waiver.

Do I need to sign a waiver for each DefyGravity location?

Yes! Each location has its own wavier. In order to jump or observe, a guest must have a valid waiver for that specific location. Remember that anyone under the age of 18 must have a waiver completed by their own mom or dad. If you have jumped at one of our facilities in the past but you would like to visit a different park, please remember to complete another waiver for the new location.

Do you have a Printable Waiver?

We often have parents and teachers ask for a printable waiver to use for field trips and large parties, so yes, we do now have a printable waiver available for temporary use only. This waiver is only good at the time of use and will not be stored on file. Only digital waivers signed online or in-house at the kiosk will be kept on file for future visits.

Download Printable Waiver

What should I wear and can I wear socks?

Wear something comfortable! You will have a blast getting a great workout so family appropriate exercise gear is fine to wear (please no sports bras, swim suits, leotards without shorts  or bare chests). We suggest that you remove jewelry that may get caught or pulled out while jumping. To increase the safety of everyone on the jump floor, we ask all jumpers to either go barefoot, or use our DefytGravity "grip" socks.  Traditional socks on the trampolines are very slippery and can increase the risk of falling. We sell special DefyGravity Flight Socks at the door with “grippy” bottoms that help you get the most out of your jumping experience. Price is between $4/pair and $5/pair.

Okay, so there are trampolines…but what can we do at DefyGravity…?

You can bounce in our open jump field, play intense trampoline dodgeball, jump into the foam pit, perfect your moves on our bounceboards, get a grueling trampoline workout, dunk a basketball on a 16 foot hoop, you get the idea….

 

Is DefyGravity dangerous?

DefyGravity enjoys the latest technology and safety engineering in an effort to make your jumping experience as safe as possible. Like any vigorous sporting activity, injuries can and do occur. However, injuries are rare and usually quite minor. A recent study of trampoline parks across the US found an injury incident rate of 0.02%, with the most common injuries being trampoline burns and bruises. When you follow our safety rules the chance of injury are even less.

Are there any age limits or restrictions?

DefyGravity is available and fun for ALL ages! Please be aware that although we love having younger children in the park, we ask that if your child is below the age of 13 years old that you do not leave him at the park without someone 18 years or older. 

We have a few set times  available for certain age groups in order to provide the most enjoyable experience!

KidJump

Every Monday-Wednesday and Friday from 9:00am - 10:00am is EXCLUSIVELY for kids 6 and younger. Anytime between 9:00am - 12:00am, the accompanying parent or guardian can jump free with the kiddos. KidJump special pricing is NOT available after 12:00 noon or anytime on Saturday.

 

College Night
Every Thursday night from 6:00p to 9:00p college students with their student ID can save $4 on an hour flight ticket.

 

 

ClubLite

Every Friday from 9:00pm - 11:00pm the lights go out and the specialty "Club"  lights turn on especially for our jumpers 7 years and older.  Children under the age of 15 must be accompanied by an adult over the age of 18.

 

ClubGravity
 
Every Saturday from 9:00pm - 11:00pm the "Club" continues EXCLUSIVELY for ages 15 and older. No children under the age of 15 will be allowed in the park during this time period. An ID is required to jump.

 

NOTE: WEEKENDS & HOLIDAYS SELL OUT QUICKLY. 
T
O GUARANTEE YOUR FLIGHT TIME, BOOK ONLINE AND ALWAYS ARRIVE 15-20 MINUTES EARLY!

Does DefyGravity sell gift cards?

Yes! DefyGravity gift cards are the perfect gift for your active friend or family member. Gift cards can be purchased in increments of $10, $25 and $50..

Can I come and just watch my kids?

Yes, you may go on to the Trampoline Arena as an observer without purchasing a Flight Pass. However, you must still sign a waiver to enter.

Does DefyGravity do Birthday Parties?

Yes! The best in the Charlotte! Parties include 1 hour of Flight Time for 10 Jumpers plus the Birthday Boy/Girl and 45 minutes in a Party Room with Pizza, Beverages; and a Flight Shirt and Socks for the Birthday Jumper. We also have a list of cool add-on features (Flight Shirts, Flight Socks, etc.).

Pricing: Monday-Thursday $250; Friday-Sunday and holidays $300. Additional guest cost $16 each. We provide set up, paper products and utensils as well as a dedicated party hostess. No outside food or drink is allowed except for cake (or other dessert) fruit and/or vegetable trays and goodie bags. A Birthday invitation can be filled out and printed by clicking the "B-Day Invite" icon at the bottom our web site.

Can I rent DefyGravity exclusively for a private party?

Yes, but we are selective about the timing of exclusive events. The cost to rent the entire DefyGravity Trampoline Arena exclusively for one (1) hour is $1,100; for (2) hours is $1,900; maximum capacity is 135 Jumpers. Please call us at 704-817-4660 to discuss private party times.

What other group events do you offer?

We offer one of the most unique fundraisers on the planet (JumpJam); we also offer one of the most memorable slumber parties ever conceived. For companies and organizations, DefyGravity is an active, creative and fun way to build team unity. Where else can you legally bean your boss in trampoline dodgeball….?

How do we get there?

We are located in the University area next to the Target. Please view the map on our Contact page or Click Here to View the Map.

What do we look like?

Check our our Google virtual tour!

What is your Group/Party Cancellation Policy?

Deposits for Parties and Large Group Events will be given a full refund on cancellations or rescheduled events made more than ONE WEEK in advance. A deposit becomes non-refundable within 7 days of the event. No refunds for persons missing from your reservation. ALL group and ticket sales are final.

Are you hiring?

DefyGravity is not always hiring, but you are always welcome to complete an application and contact us for more information. We're looking for hard-working, dependable, confident, responsible, active- minded young adults to be part of our team. A love of children is a must! Need to be people-friendly, self-motivating, and energetic.

Click here to download the job application and either e-mail it to charlotte@defygravity.us, bring it by our store, or mail it to 8116 University City Blvd. Charlotte, NC 28213.

DefyGravity Charlotte

8116 University City Blvd.
Charlotte, NC 28213
704-817-4660
charlotte@defygravity.us

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