FAQ's

When is DefyGravity open?

Monday 9:00am - 8:00pm

Tuesday 9:00am - 8:00pm

Wednesday 9:00am - 8:00pm

Thursday  9:00am - 8:00pm

Friday & Saturday 9:00am -11:00pm (After 9pm: Club Gravity... lights out, lasers on!)

Sunday 11:00am-7:00pm 

Do I need reservations to jump at DefyGravity?

We strongly suggest purchasing tickets ahead of time. If you are planning to come on a weekend, holiday or with a large group (10 or more), you should make a reservation at least 5-6 days in advance. DefyGravity is open for walk-ins, but on busy days we cannot always accommodate them. There is a maximum number of jumpers allowed in the trampoline arena and we do sell out.

How much does it cost?

Please refer to our Pricing page for more information regarding ticket pricing and discounts.

Can I exchange my ticket for another flight time?

No.  All flight passes (tickets) are non-refundable and cannot be exchanged for a different jump time. Once you purchase a ticket, that time is being held for you and cannot be resold. This is why we highly encourage people to arrive a minimum of 15 minutes before your flight time.  Be mindful that busy traffic can delay your arrival and plan accordingly.

If I arrive late can I make up my lost minutes at the end?

Purchasing a flight ticket is much like purchasing a ticket at a movie theater.  If you arrive late for the movie, the manager does not re-play the first 15 minutes of the movie for you.  New jumpers will be waiting for their time on the jump floor at the end of your flight time so "making up" lost minutes is not possible.

Must I sign a waiver to enter DefyGravity?

Yes, all jumpers AND observers MUST sign a waiver. For maximum convenience, we have developed a state-of-the-art online waiver system that allows you to sign your waiver online from anywhere in the world... without printing it out. You can also sign an “eWaiver” at our Touch Screen Waiver Kiosk when you arrive at the facility. Anyone under 18 MUST have a waiver signed by a parent or Legal Guardian. Grandparents, siblings, nannies, aunts/uncles, and other family members without court issued guardianship are NOT considered legal guardians. If you are bringing anyone under the age of 18 who are not your children — for birthdays or play dates – please remember to get waivers signed by their parents before you come. Permission by phone or email is not sufficient. If you would like to print a copy and sign the waiver physically, use the printable waiver link located below. Printable waivers are only valid for one day. If you complete an electronic waiver, it will remain on file for future visits to DefyGravity. 

Click Here to sign your waiver.

Do I need to sign a waiver for each DefyGravity location?

Yes! Each of our four locations has its own wavier. In order to jump or observe, a guest must have a valid waiver for that specific location. Remember that anyone under the age of 18 must have a waiver completed by their own parent. If you have jumped at one of our facilities in the past but you would like to visit a different park, please remember to complete another waiver for the new location.

Do you have a Printable Waiver?

We often have parents and teachers ask for a printable waiver to use for field trips and large parties, so yes, we do now have a printable waiver available for temporary use only. This waiver is only good at the time of use and will not be stored on file. Only digital waivers signed online or in-house at the kiosk will be kept on file for future visits.

Download Printable Waiver

What should I wear and Can I wear socks?

Wear something comfortable! You will be having a blast and getting a great workout so exercise gear is fine. To increase the safety of everyone on the jump floor, we ask all jumpers to use DefyGravity "grip" socks.  Traditional socks on the trampolines are very slippery and can increase the risk of falling. We sell special DefyGravity Flight Socks at the front counter with “grippy” bottoms that help you get the most out of your jumping experience. Price is $3 per pair.

Okay, so there are trampolines…but what can we do at DefyGravity…?

You can bounce in our open jump arena, play intense trampoline dodgeball, jump into the foam pits, perfect your moves on our bounceboards, get a grueling trampoline workout, dunk a basketball on a 16 foot hoop, you get the idea….

Is DefyGravity dangerous?

DefyGravity enjoys the latest technology and safety engineering in an effort to make your jumping experience as safe as possible. Like any vigorous sporting activity, injuries can and do occur. However, injuries are rare and usually quite minor. A recent study of trampoline parks across the US found an injury incident rate of 0.02%, with the most common injuries being trampoline burns and bruises. When you follow our safety rules the chance of injury are even less.

Are there any age limits or restrictions?

DefyGravity is available and fun for ALL ages! Please be aware that although we love having younger children in the park, we ask that if your child is below the age of 15 years old that you do not leave him at the park without someone 18 years or older. In addition, for added safety we ask that children under the age of 7 years old be accompanied on the jump floor with an adult who is 18 years or older.

We have a few set times  available for certain age groups in order to provide the most enjoyable experience!

KidJump

Every Monday-Wednesday and Friday from 9:00am - 10:00am is EXCLUSIVELY for kids 6 and younger. Anytime between 9:00am - 12:00pm, the Accompanying Parent or Guardian can jump free with the kiddos. KidJump special pricing is NOT available after 12:00 noon or anytime on Saturday .

College Night

Every Thursday night from 5:00p to 9:00p college students with their student ID can save $4 on an hour flight ticket.

ClubGravity

Every Friday & Saturday from 9:00pm - 11:00pm. The overhead lights will go down and the lasers and black lights will go on!

Does DefyGravity sell gift cards?

Yes! DefyGravity gift cards are the perfect gift for your active friend or family member. Gift cards can be purchased in any dollar amount. Gift Cards are not available for purchase online. Call 910.444.1002 for more details.

Can I come and just watch my kids?

Yes, you may go into the Trampoline Arena as an observer without purchasing a Flight Pass. However, you MUST still sign a waiver to enter.

Does DefyGravity do Birthday Parties?

Yes! The best parties in Wilmington! Parties include 1 hour of Flight Time for 10 Jumpers plus the Birthday Boy/Girl and 45 minutes in a Party Room with Pizza, Beverages; and a Flight Shirt and Socks for the Birthday Jumper. A Party Host will be provided to set up, clean up and attend to any of your party needs. 

Pricing: Monday-Thursday $250 ($16 for each additional jumper); Friday-Sunday $300 ($16 for each additional jumper). We provide set up, paper products and utensils as well as a dedicated party hostess. No outside food or drink is allowed except for cake (or other dessert) and goodie bags. A Birthday invitation can be filled out and printed by clicking the "B-Day Invite" icon at the bottom our web site.

Can I rent DefyGravity exclusively for a private party?

Yes, but we are selective about the timing of exclusive events. The cost to rent the entire DefyGravity Trampoline Arena exclusively for one (1) hour is $1,000; for (2) hours is $1,900; maximum capacity is 120 Jumpers. Private Parties cannot be booked online. Please call us at 910.444.1002 to discuss Private Party times.

What other group events do you offer?

We offer one of the most unique fundraisers on the planet (JumpJam) where your eligible 501(c)3 program can receive 20% of tickets sold and we include socks! We also offer one of the most memorable slumber parties ever conceived. For companies and organizations, DefyGravity is an active, creative and fun way to build team unity. Where else can you legally bean your boss in trampoline dodgeball….?

How do we get there?

Please view the map on our Contact page or Click Here to View the Map.

What is your Group/Party Cancellation Policy?

Deposits for Parties and Large Group Events will be given a full refund on cancellations or rescheduled events made more than ONE WEEK in advance. A deposit becomes non-refundable within 7 days of the event. There will be no refunds for persons missing from your reservation. ALL group and ticket sales are final.

Are you hiring?

DefyGravity is not always hiring, but you are always welcome to complete an application and contact us for more information. We're looking for hard-working, dependable, confident, responsible, active- minded young adults to be part of our team. A love of children is a must! Need to be people-friendly, self-motivating, and energetic.

Click here to download the job application and either e-mail it to wilmington@defygravity.us, bring it by our store, or mail it to 6431 Market Street. Wilmington, NC 28405.

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